Join the Team

Senior Manager, Wine Club, Far Niente Wine Estates

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon.

Join our Company which is rich in history and stature.

Our team is expanding to support our growing portfolio.The Senior Manager, Wine Club oversees all aspects of the wine club program supporting all brands within the Far Niente portfolio, ensuring a world-class member experience, driving membership growth, and increasing retention. This role requires strategic planning, team leadership, and collaboration across direct-to-consumer (DTC) channels, including Visitor Centers, Web, Phone, and Events

You will be successful in this role while performing these essential responsibilities:

1. Wine Club Growth & Retention Strategy

• Develop and execute programs to increase membership growth and retention.
• Implement targeted outreach and engagement strategies to reduce attrition based upon annual key operating metrics.
• Build and refine loyalty programs that enhance the overall member experience.
• Collaborate with the Director of DTC to analyze trends and optimize engagement initiatives.

2. Team Leadership & Development

• Lead, mentor, and develop the Wine Club Supervisor and Wine Club Specialists, ensuring a high level of performance and engagement.
• Establish clear goals and expectations for the team, providing ongoing coaching and professional development opportunities.
• Strive for ownership and accountability to assigned responsibilities.
• Foster a culture of collaboration, innovation, and continuous improvement within the wine club team.

3. Wine Club Operations & Fulfillment

• Oversee execution of quarterly club shipments, ensuring inventory accuracy and SKU assignments.
• Align SKU selections and cost of goods (COGS) to achieve financial performance targets.
• Manage fulfillment processes, including transactional emails, test orders, and order receipt accuracy.
• Partner with logistics and fulfillment teams to improve efficiency and minimize issues.
• Monitor and refine shipment processes for continuous improvement.

4. Member Engagement & Customer Service

• Ensure outstanding customer service in all member interactions via phone, email, and in-person experiences.
• Work closely with the Wine Club Supervisor to train and empower the team in delivering exceptional customer experiences.
• Support initiatives to increase customer engagement and personalized outreach.
• Oversee and support visitor center teams in executing club member benefits and recognition programs.

5. Financial & Performance Management

• Responsibility for the wine club P&L, ensuring financial goals are met while controlling expenses.
• Develop SKU and COGS strategies to optimize financial performance while maintaining member value.
• Conduct quarterly revenue reviews to identify missed opportunities.
• Develop and implement strategies to close revenue gaps during low-sales periods.
• Track key performance metrics such as average order value, member retention rates, and acquisition costs.

Our organizational culture is built upon a strong foundation of shared commitments:

• Takes ownership of job responsibilities through focus, determination, and attention to detail.Works to elevate the performance of their team.
• Works as a member of a highly functioning team.Maintains professional and respectful dialogue with peers to collaboratively identify positive outcome.Communicate regularly and provide support and mentorship.
• Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
• Creating an environment where their team is encouraged to bring forward ideas for improvement and ways to increase efficiency. Is personally open to new ideas, respectful debate and positive change.
• Stives to elevate their performance and that of their team.Is nimble to the changing needs and priorities of the organization.
• Represents the organization professionally through effective communication and follow-through.Serves as a role model for their peers and colleagues, values difference and strives for understanding.
• Show care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
• Demonstrates integrity, honesty, and fairness in their interactions, working towards achieving personal achievement rather than public attention.
• Assists their team in achieving the best outcomes.Demonstrates pride and provides relevant expectations and accountability.

You will be qualified for this role if you meet these requirements:

This is a hybrid office position, but there are some physical requirements that our large estate requires:

Full body mobility.

Ability to ascend and descend stairs.

Ability to lift to 45 lbs.

About Far Niente Wine Estates

Far Niente Wine Estates represents a legacy of excellence and stewardship that spans over 135 years, uniting the wines and vineyards under a single vision of artistry, integrity, and community. Founded in 1885 by John Benson with the construction of the iconic Far Niente stone winery in the heart of Napa Valley, the estate has expanded over the years, preserving its heritage while advancing the craft of winemaking through the vision and dedication of the dreamers and doers who have shaped the luxury wine industry.

In 1979, the Nickel family revitalized Far Niente, restoring its original grandeur and elevating it to an internationally renowned winery celebrated for Chardonnay and Cabernet Sauvignon in the heart of Oakville, California. Today, as stewards of more than 400 acres of premier Napa and Russian River Valley vineyards, Far Niente Wine Estates’ commitment to quality and sustainability has guided its careful expansion, bringing together a collection of world-class wineries that reflect the diversity of Napa Valley and the Russian River Valley terroirs. The portfolio includes single vineyard, single varietal pioneer Nickel & Nickel; Bella Union, dedicated to showcasing diverse expressions of Rutherford Cabernet Sauvignon-based blends; Post & Beam, centered on time-honored techniques used to craft its contemporary style; EnRoute, devoted to world-class Pinot Noir from the Russian River Valley; and Dolce, America’s leading late-harvest wine.

At the heart of Far Niente Wine Estates is a dedication to preserving the Napa legacy while exceeding expectations. This ensures that the estates’ wines remain a beloved symbol of craftsmanship, care for the land, and an enduring commitment to quality. The estates minimize their environmental footprint by committing to responsible and sustainable winemaking practices while fostering enduring value for all its stakeholders. Far Niente Wine Estates also embraces a culture of inclusion and authenticity, celebrating the unique contributions of its team and fostering a sense of belonging. To learn more, visit the Far Niente Wine Estates website.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.